Trading Support Specialist (Chinese speaking)

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Job Responsibilities:

• Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
• Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
• Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
• Being the first line support for all account and system related issues
• Serve as the representative of VIP customers to internal teams including account, finance, risk and products
• Collect customer feedback and manage projects to realise the product change requirements
• Provide system and product updates to customers to ensure they are aware of all the major changes in time

Job Requirements:

• Minimum of 3 years of relevant experience in financial services, technology and/or customer support
• Experience in real time client facing supporting functions, preferably with high priority clients
• Understanding of trading platforms or exchange, e.g. knowledge of trading orders
• Understanding of the use of API in communicating with a trading platform
• Hands-on experience in API trading is a strong plus
• Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
• Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures
• Outstanding problem solving capabilities including solving issues under high pressure
• Excellent communication skills to be able to facilitate cross departmental communication
• Able to participate in an on-call rotation, as required by the business

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry • Fast moving, challenging and unique business problems • International work environment and flat organisation • Great career development opportunities in a growing company • Possibility for relocation and international transfers mid-career • Competitive salary • Flexible working hours, Casual work attire