Project Manager (Customer Service)

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? As a key member of the PMO team, you will be responsible for project-management of the key Global Customer Support (CS) initiatives and work with relevant stakeholders to deliver value and enhance CS performance. Active engagement and assistance in ad-hoc projects and other related PMO support activities are also expected.

Responsibilities:

• Be the Go-to person in project managing a suite of Key Identified CS initiatives
• Track and drive timely execution of detailed Project Plan. Projects are typically cross borders, cross functional and may include system implementations and/or process redesign
• Identify/Track risks and issues, and work with relevant stakeholders to drive issue solution
• Report progress of project status to leadership team on regular basis
• Raise early warning flags and escalate issues to leadership team on a timely basis
• Document all aspects of the projects
• Identify, prioritise and deliver process improvements for CS
• Lead cross-functional team to improve CS processes by understanding current processes and propose standardisation and/or re-engineering initiatives, taking end-to-end in mind on improving CS productivity, operational excellence, and improve customer/ stakeholder satisfaction
• Take ownership of ongoing continuous measurement and monitoring processes working with functional owner

Requirements:

• A recognised tertiary education with at least 6 -8 years of experience in COO/ Project Management or Customer Service/ Operation environment
• Minimum 5 years of excellent project/ process re-engineering experience, with excellent communication skills, strong interpersonal skills and proven people management techniques
• Bilingual in English and Chinese to be effectively liaising with Chinese speaking stakeholders
• Strategic thinking, analytical and result oriented
• Strong MS Excel, PPT, visio and presentation skills and excellent documentation ability
• Able and willing to adapt in a dynamic environment and have a strong sense of service
• Team player who is able to perform under pressure, multi-task, self-motivated and work independently
• PMP / PRINCE2 certified. PMI-ACP would be a plus

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry • Fast moving, challenging and unique business problems • International work environment and flat organisation • Great career development opportunities in a growing company • Possibility for relocation and international transfers mid-career • Competitive salary • Flexible working hours, Casual work attire