Customer Service Specialist - Thai

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? This advertisement is for a role with Gulf Binance. Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will in Thai and English, applicants need to speak both languages.

Responsibilities

• Handle high volume live chat and other online tools
• Provide customers with accurate, valid and comprehensive information
• Follow communication procedures, guidelines, and policies
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers
• Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers
• Handle customer enquiries, advice and suggestions via chat or online tools
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation
• Handle customer complaints, any special cases or ad hoc tasks
• Conduct quality assurance audits on customer interactions to ensure adherence to our quality standards
• Provide feedback and coaching to team members to improve their performance

Requirements

• Bachelor degree or above
• Proficient in English and Thai with clear and logical communication in the language
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
• Quality assurance in a contact centre environment experience is a plus
• High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts, including night shift
• Positive about the crypto industry

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry • Fast moving, challenging and unique business problems • International work environment and flat organisation • Great career development opportunities in a growing company • Possibility for relocation and international transfers mid-career • Competitive salary • Flexible working hours, Casual work attire By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.