Customer Complaint Specialist (Russian)

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Job Responsibilities

• Acknowledging consumer complaints from all channels via the company’s existing tools
• Ensuring user experience throughout the investigations
• Communicating and coordinating with internal stakeholders to efficiently resolve problems
• Recording user complaints and conducting regular root cause analysis report

Job Requirements

• Minimum of three year experience coming from an international background and capable of independently resolving sensitive and high priority cases as well as dealing with internal escalations, preferably in a financial or E-commerce industry.
• Excellent judgment in complicated situations, including effective communication, independent problem solving, and rich complaint handling experiences.
• Excellent listening, speaking, reading, writing skills, exceptional oral, and written communication skills in English & Russian
• Confident, articulate, hardworking, and passionate.
• Proficient level of knowledge/expertise with PC hardware and software (Word, Excel, Access, and PowerPoint).

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry • Fast moving, challenging and unique business problems • International work environment and flat organisation • Great career development opportunities in a growing company • Possibility for relocation and international transfers mid-career • Competitive salary • Flexible working hours, Casual work attire