Web3 Ecommerce Support Associate

Description

We are ClubRare - The World's first community-centered Physical NFT marketplace for collectors. We connect the Real-world and the Metaverse. We are a community for people who trade the things we love. We are a fully remote company with no fixed headquarters. The team is distributed throughout the world - we form an inclusive network across a variety of locations, lifestyles, and backgrounds. Our culture is driven by empathy, integrity, strategic thinking, innovation, leadership, and the shared desire to perform at our peak. While our differences make us adaptable and versatile, it's our shared values that give us the strength and drive to become the open metaverse for collectors.

What’s in It for You?

• Be part of building a great project and make a real impact in your career.
• Work flexible hours from anywhere and be part of a team that is driven by strong values and a clear shared vision.
• Directly shape the future of a completely new model for cryptocurrency and blockchain applications.
• Challenge your skills and push your creative limits working with the latest technologies & systems.
• Play an active role in one of the most significant technological innovations in human history.
• Receive a competitive salary paid in crypto.

Your Impact

The Support Operations role is responsible for helping ClubRare’s overall operations and support teams be more productive, work more effectively, and deliver better service to their community and partners. Web3 is a very fast pace, and there will be many moving parts. Being flexible and organized is extremely important in this role. The primary job of the Support Operations staff is to create an environment for the support team in which they can do their best work and not be distracted or delayed by problems with tooling, processes, or logistics. The Support Operations role works with the internal staff — the community engagement team, the operations and support team themselves, and sales leaders.

Responsibilities

• Some ecom background VERY preferred.
• Some crypto background required
• Community / Customer support - Fielding day to day customer/community inquiries
• Communication liaison for support tickets - creating and making progress on tickets
• Shipping support - creating labels & working with our account reps on any support issues
• Managing and Improving the CRM, Hubspot for both sales and support
• Experience with a CRM and updating automated outreach sequences
• Implementing improvements to business development sales funnel improvements
• Onboarding new partners
• Developing and maintaining standard operating procedures for common situations
• Preparing performance reports by collecting and analyzing data from the customer service and sales functions

Requirements

• Has experience using a web3 wallet
• You have experience in E-commerce and working in a similar role.
• Strong written and verbal communication, and collaboration skills, with the ability to tailor messaging to an audience
• Strong attention to detail and accuracy
• Strong aptitude for business math and numerical reasoning, and creative problem solving
• Adaptable/flexible – able to multitask
• Excellent problem-solving skills
• Be tech savvy and a fast learner

Tools You Might Be Familiar With:

• MetaMask, Coinbase, Phantom,
• MagicEden, OpenSea
• Slack
• Hubspot, Close.io, Klaviyo, ZenDesk
• Notion, Google Suite
• Amazon, Shopify
• GoShippo, ShipBob

Learn more about us at www.clubrare.xyz

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.