Technical Support

Description

We are looking for a Technical Support Engineer to provide assistance to our customers. Technical Support Engineer responsibilities include troubleshooting REST API calls and crypto transaction in the blockchain. If you’re naturally a helper, enjoy assisting people and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

• Ensure a great Tech Support experience, create engaged customers and facilitate organic growth
• Troubleshoot REST API calls and crypto transactions in the blockchain
• Research, diagnose, troubleshoot and identify solutions to resolve customer’s issues
• Document technical knowledge in the form of notes and manuals
• Assist in creating training courses, educational materials, and developing processes to teach the Tatum technology
• Coach staff and customers on the best way to use Tatum to build blockchain applications
• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Work cross-functionally with Product, Engineering, and Marketing to optimize usage, collect product feedback, and present solutions to help customers solve their challenges using Tatum

Requirements

• 2+ years of experience in providing L2/L3 technical support or related
• Proven experience with REST API, (cURL, Postman, JS)
• Basic experience with GitHub. Desirable with Docker
• Experience with programming languages
• Working knowledge of customer service tools, (Freshdesk, Notion, Click-up)
• Ability to provide step-by-step technical help, both written and verbal
• Detail-oriented and thorough in troubleshooting fine print Technical issues
• Customer service orientation
• Proficiency in English
• Must have worked in a fast-paced and high-growth startup
• Must be based on US East Coast (EST) or Europe West (GMT or CET).

Benefits

• Work from anywhere - Most of our team works remotely. Nevertheless, you are also always welcome in our office in Brno or London
• Flexible hours - Work whenever it suits your personal schedule. For most positions, we don't have any fixed hours
• 25 days off

Ready to hop on our fast train to the future? Become a #Tatumer! Feel free to contact us with your resume or a link to your LinkedIn profile. We would love to FALSE you who we are and how we do things.