Technical Solutions Engineer

Who we are 

A bunch of people are developing a platform that makes it easier and more accessible for developers to work with blockchain. Supporting 100+ blockchains, a company of 50 nice people in an international environment, and hundreds of engaging conversations.

About the Role

Are you a natural problem solver who thrives in the middle of the action? Do you love diving deep into technical challenges while keeping customer satisfaction at the forefront? We’re looking for a Technical Solutions Engineer ( 2nd level ) to bridge the gap between customers, engineering, and sales teams. You’ll be at the heart of our operations, ensuring a seamless tech support experience and driving customer success.

What you’ll be doing

• Be the first line of (awesome) support, helping users solve technical issues and ensuring they have a great experience with us.
• Troubleshoot REST and RPC API calls in the blockchain space—become the go-to expert our customers trust.
• Use tools like Postman, GCP, and Grafana to investigate, test, and resolve issues.
• Keep our documentation up-to-date and crystal clear (we use Readme.com and OpenAPI).
• Respond to questions via Freshdesk and Live Chat, always with empathy and clarity.
• Work closely with Engineering, Product, Sales, and Marketing to share feedback, fix bugs, and improve the customer journey.
• Help create a feedback loop that turns real-world issues into better products.
• Spot patterns in tickets and suggest improvements—we love people who think ahead.

What you bring to the table

• Solid experience with REST APIs, RPC calls, and tools like Postman.
• You’ve worked with OpenAPI (OAS) and know how to write or improve developer docs.
• Familiar with Git (bonus if you’re GitHub-savvy).
• Docker? Nice to have!
• You can read code—TypeScript is a plus, but not a must.
• Experience using Grafana/Loki/GCP logging to debug live systems, building and refining Dashboards.
• You get blockchain basics: UTXO vs. account models, private keys, mnemonics…
• You’re great at explaining technical stuff in a simple, friendly way.
• Fluent in English (written + spoken).
• A strong sense of ownership, high autonomy, attention to detail, and love for high-quality work.
• Comfortable with flexible hours, including the occasional weekend or holiday.
• You’re curious, proactive, and excited to grow in the blockchain space.
• A commercial mindset—you understand how support connects to business goals.

Bonus points if you have:

• Prior experience in blockchain infra, devtools, observability, or customer-facing engineering roles.
• Built or maintained internal tools, bots, or API integrations (e.g., Slack + Freshdesk + Grafana).
• Contributed to incident response, status pages, or postmortems
• Startup experience—you know how to wear a few hats, move fast, and stay cool under pressure.
• A track record of building great relationships with customers or cross-functional teams.

Why Join Us?

• A dynamic team where problem-solving, communication, and learning are valued over rigid tool experience.
• A chance to work on cutting-edge blockchain technologies with a supportive, growth-oriented culture.
• A startup-minded environment where your ideas and contributions matter.
• Remote-friendly ( UK region ) - We prioritize both business and employee needs, ensuring flexibility in how and where you work.
• ESOP (Employee Stock Option Plan) – Become a part-owner of our company and share in our success and potential profits.
• Flexible hours – Work whenever it suits your personal schedule. No fixed hours for most positions.
• 25 days off – Take time to recharge and enjoy your vacation.
• Learning & Development budget – Whether you want to sharpen your technical skills, grow as a leader, or explore blockchain, we support your learning journey.

🚀 Ready to dive into an exciting role? Apply now and let’s build something great together!

#Blockchain #Tatum #Support

Disclamer: We are not open to collaboration with agencies at this time. Please refrain from outreach regarding agency partnerships.