BNB Chain is hiring aTechnical Ops Support
Full-Time
EU/US timezone
Please let BNB Chain know you found this job on Remote3. It helps us get more jobs on our site. Thanks & All the best!
Important: For your security, please only use well-known video meeting platforms like Google Meet or Zoom. Never download unfamiliar software or share sensitive information like wallet addresses or ENS names with recruiters. Doing so might compromise your crypto wallet. If you encounter anything suspicious, please report it immediately to us on Twitter.
Posted on: July 2, 2024
- ● This is a 24x6 customer support team. Team members will be on rotation shift., covering support channels across, BNB Forum, Telegram group and Discord.
- ● Strong understanding across BNB Chain ecosystem, including BSC, opBNB and BNB Greenfield.
- ● Hands on technical support. Analyst issue and provide solutions and suggestions.
- ● Manage bot setup and optimization for all TechOps channels across, BNB Forum, Telegram group, Github and Discord. Experience in discord/telegram bots and blockchain development would be a plus.
- ● Research into cutting edge technologies(i.e. AI tooling) to automate and optimize processes.
- ● Deliver a stellar customer experience(i.e. SLA)
- ● Understand customer needs and how to meet unique challenges and goals
- ● Seek product feedback and track usage/performance, driving our product
- roadmap
- ● Build and maintain ongoing relationships with multiple stakeholders, both
- internally and externally
- ● Partner with internal teams to drive long term solutions / product development
- decisions
- ● Work in a quick changing environment
Requirements - ● Candidate needs to be in the EU/US time zone.
- ● Excellent English in both speaking and writing. (Mandarin would be a plus).
- ● Min 1+ years of experience in a technical support role.
- ● Programming skills in javascript, typescript, golang, solidity, etc.
- ● Technical degree
- ● Strong analytical skills
- ● Ability to understand and troubleshoot complex technical issues
- ● Strong communication skills with internal and external stakeholders
- ● Interest in blockchain and crypto technologies.
- ● Experience with blockchain is a must.
Please let BNB Chain know you found this job on Remote3. It helps us get more jobs on our site. Thanks & All the best!
Important: For your security, please only use well-known video meeting platforms like Google Meet or Zoom. Never download unfamiliar software or share sensitive information like wallet addresses or ENS names with recruiters. Doing so might compromise your crypto wallet. If you encounter anything suspicious, please report it immediately to us on Twitter.
Posted on: July 2, 2024
