Technical Account Manager

Conduit – The Onchain Compute Company

At Conduit, we're building the rollup-native cloud platform that will scale Ethereum.

Crypto builders have been held back by a lack of onchain compute — without the ability to process a high volume of transactions quickly and cheaply, onchain apps and ecosystems can’t build high quality user experiences.

Rollups have emerged as the answer to this problem. Just as servers work together to scale compute in web2, so too can rollups scale onchain compute in web3. But building and operating your own rollup is difficult and time-consuming. That's where Conduit comes in.

As the rollup-native cloud platform, Conduit combines web2 engineering best-practices with web3 rollup technology to make it easy for anyone to launch and maintain their own chain. By making infrastructure simple and onchain compute abundant, similar to how AWS and GCP did for web2, we can unlock the next wave of innovation in the crypto ecosystem.

The Conduit platform has seen massive growth since going live in 2023. We run the largest chains in production, including Proof of Play, Zora, Aevo, and more. This translates to 200+ chains across mainnet and testnet and over $1B in total-value-locked (TVL). We're operating on the bleeding edge of crypto, co-evolving with our customers and integration partners, and pushing the limits of blockchain scalability and modularity.

This success has been recognized and accelerated through a $37M Series A, co-led by Paradigm and Haun Ventures — two of the best investors in the industry.

We’re an elite team that’s previously worked at Meta, Brex, Wish, Compound, Chainalysis, Immunefi, Amazon, Avara/Aave, Paradigm, and more. We’re headquartered in San Francisco, with team members all over the world.

We’re looking for ambitious, talented builders that want to help scale Ethereum and bring crypto compute to the masses. Join us!

About the Role

In this role, you'll work closely with the Engineering and Growth teams to support customers and maintain the rollup stack of our leading Rollup-as-a-Service platform. You’ll ensure customers have a white-glove experience onboarding to Conduit, and you’ll be the first line of defense when technical issues pop up that need debugging. Your care and attention will make every user feel safe in our hands.

We value people who can quickly obtain a deep technical understanding, quickly create proofs-of-concept to validate entirely new approaches, and enjoy being self-directed and identifying the most critical problems to solve. You’ll be a router of information and relationships — getting customers answers to their questions quickly and keeping the team informed of where we need to support customers even more.

As a Technical Account Manager, you should:

• Manage customer requests and ad hoc tasks efficiently to ensure customer satisfaction.

• Act as an advisor to customers, helping them to achieve their business goals using Conduit's products.

• Create processes and workflows to improve overall portfolio performance, driving continuous improvement and customer success.

• Have experience in customer success, customer support, or account management, especially in B2B SaaS or cloud infrastructure

• Have strong communication skills and the ability to understand and convey technical concepts to non-technical audiences.

• Contribute to defining Conduit’s customer success strategy and roadmap with the rest of the team.

We think you’ll find this work really exciting if you:

• Love delighting customers by solving their problems.

• Can understand and explain technical concepts and solutions to a diverse audience.

• Are excited about building best-in-class customer success practices and programs.

• Own problems end-to-end, and are willing to pick up whatever knowledge you're missing to get the job done.

Our tech stack

Our infrastructure is built on Kubernetes, Postgres, and Cloud Tasks on GCP, and the products on top utilize a mix of React, Javascript/Typescript, Go, Rust, and Postgres. While we value experience with these technologies, we primarily seek professionals with strong communication skills and the ability to understand and convey technical concepts quickly.

Conduit does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Conduit does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.