Sr. Manager, UX Research

Ripple is transforming the world of finance with innovative crypto solutions that increase access to financial services to people around the world. As a Sr. Manager of UX Research, you’ll lead research across Ripple’s products while mentoring and managing a small team of UX researchers within the Product Design department. You’ll also lay important groundwork for Ripple’s UX research function to scale. Your important research work will inform the design and development of groundbreaking new products with valuable user insights. We are looking for an inspiring research leader who is ready to roll up their sleeves in tackling challenging research problems for our fast-growing company and prepare the team for long-term success.

WHAT YOU’LL DO:

• Create a vision and roadmap for the UX Research team, including recommendations for how research should be staffed according to business and product needs
• Mentor direct reports while also executing on your own high-impact research projects – this will start as a “player-coach” role with a balance of management and individual research contribution
• Effectively leverage contract resources for high-impact, short-term research projects, and manage vendor relationships
• Creatively apply UX research techniques to generate new insights for existing and potential customers in several market segments
• Perform generative research, design concept validation, and internal data-driven analysis, leading to tangible product roadmap and design recommendations
• Partner closely with Product Designers, Product Managers, and other team members to plan and gather qualitative and quantitative data for Ripple products, ensuring team engagement throughout the process 
• Deliver compelling research presentations and reports that are accessible and informative
• Develop and evolve user personas that help team members across the company align and make better decisions
• Facilitate workshops with stakeholders to surface internal user hypotheses, increase knowledge sharing, and spread user empathy
• Map user journeys and collaborative models within Ripple’s customer organizations
• Lead the definition and evolution of UX research processes, methods, practices, and tools for Ripple as a whole
• Solidify Ripple as a thought leader in the crypto space by developing internal expertise on user behaviors and mentalities around cryptocurrency

WHAT WE’RE LOOKING FOR:

• 10+ years of experience of performing UX research for a variety of tech products, including those used at large Enterprises with complex user ecosystems 
• 2+ years managing the work of other UX researchers
• A grounded and informed perspective on what makes a new research leader and team effective within a growing organization
• A portfolio or set of case studies that demonstrates your direct influence on product strategy, including specific business problems, your research approach, and the outcomes/results
• A comprehensive research toolbox and a flexible approach to applying research methods to filling gaps as they emerge
• Entrepreneurial and self-motivated with a bias toward action and ability to independently plan, scope, prioritize and schedule research projects
• Empathetic and curious; a great listener with an uncanny ability to disarm people and learn unknown facts about them
• Excellent verbal and written communicator; values over-communication while collaborating with remote coworkers located in different time zones
• Can inspire and influence stakeholders at all levels of the organization, delivering the right fidelity of information to an audience
• A global perspective and a commitment to diversity and representation, with experience performing research in different parts of the world 
• A strong vision for how to effectively scale user research practices and processes for an organization
• Experienced in collaborating closely with Agile teams, taking in input on knowledge gaps and product improvement areas

Preferred, but not required

• Experience in research for the usage of API’s in technical integration

Bonus Points

• Fintech experience, specifically in trading platforms
• A passion for Cryptocurrency

WHAT WE OFFER:

• The opportunity to work for a pre-IPO crypto and blockchain innovator with a mission to create a financially inclusive world
• Working alongside talented, passionate colleagues inspired by the challenge and the reward in pioneering the future for how value moves 
• A culture that values employees as people and a work environment that helps them balance the whole of their lives
• Competitive salary and pre-IPO equity
• 100% paid medical and dental insurance for employees starting on their first day
• 401k (with match) and fully paid parental leave
• Generous wellness and remote work reimbursements
• Flexible vacation policy, work with your manager to take time off when you need it

Employee giving match up to $1,000/year through RippleImpact Ripple is flexible-first: Ripplers have the option to work remotely, from our offices, or a combination.

WHO WE ARE:

Ripple is doing for value what the internet did for information: enabling its instant and seamless flow around the world. We call this the Internet of Value (IoV). Using blockchain and cryptocurrency technology, Ripple is dedicated to creating powerful gains in financial efficiency, equity and inclusion. In addition, Ripple is developing and enabling the future use cases that will catalyze the new digital economy for governments, businesses and consumers. Ripple has offices in San Francisco (HQ), New York, London, Mumbai, Singapore, São Paulo, Reykjavík, Washington D.C. and Dubai. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.