Solution Engineer

About Space and Time Labs, Inc.

As a Solution Engineer (SE), you’ll be working directly with prospects and partners, and helping transform them into customers and advocates. You’ll be trained and positioned as a blockchain / Web3 expert, guiding highly interested start-ups and curious large corporations alike to a better understanding of the value of doing analytics on blockchain data, and the power of using blockchain technology for traditional analytics.

Day-to-day activities include working directly with customers: customer education, conducting demos or proof of value projects, representing your customer’s needs to SxT engineering, and communicating Engineering roadmaps back to customers. Being a start-up also means generating new collateral, such as blog posts, educational decks, demos or even new starter kits / data products to augment the value of Space And Time. Creativity and innovation are encouraged!

Travel to customer sites or conferences may be required, with a rough estimate of 25%.

The US salary range for this full-time position is $140,300 - $180,200. In addition to your base salary, your total compensation package includes RSU's and benefits.

Individual base pay depends on various factors, such as the complexity and responsibility of the role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.

Responsibilities:

• Learn, use, and advocate for SpaceAndTime with prospects and partners
• Directly own prospects/customer relationships and account management
• Construct and deliver customer-presentable collateral as needed, including presentations, educational sessions, demonstrations, starter kits, etc.
• Track customer engagement and system use to monitor customer health
• Create a strong partnership with SxT engineering to promote key product announcements across multi-channel platforms, including regular meetings
• Act as liaison between customer needs and SxT engineering to craft customer roadmaps
• Ideate and even possibly construct new starter kits / data products atop SxT based on customer interest and value
• Post-product launch: track and retire revenue quotas

Skills and Qualifications:

• Superb communication skills, both written (English) and verbal
• Technical understanding of distributed computing at scale, including a deeper understanding of one or two specific systems
• Direct analytic experience, including delivery of real business value
• Understanding of SDLC and project management, particularly Agile Scrum and Kanban
• Ability to digest complex technical concepts into simple ideas that deliver understanding
• Experience documenting complex technical ideas simply into the best format for distribution
• Strong attention to detail, and an eye for effective documentation
• Light programming experience, in any procedural language (Python/Rust preferred)
• High-level knowledge of Crypto-Industry, including Blockchain, Web3, CryptoCurrency, DeFi, dApps, etc.
• 2 to 5 years of experience as a Solution Engineer in B2B, SaaS technology

Nice to Haves:

• BS/MS degree in Computer Science, Engineering, or equivalent experience
• Experience working with Ignite, Spark, Arrow or large MPP Data Platforms

Additional Employee Benefits:

• Medical, dental, and vision insurance
• Short-term and long-term disability, accidental death & dismemberment, basic life, and supplemental voluntary insurance
• 401(k) with employer match
• Employee Assistance Program
• Flexible personal paid time off

• 17 company-paid holidays in 2024 (including a winter holiday shutdown)

Our Commitment to Diversity and Inclusion:

At Space and Time, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Space and Time are considered without regard to various factors, including age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Notice to Third-Party Recruitment/Staffing Agencies:

Space and Time Labs, Inc. does not accept unsolicited resumes or CVs from recruiters or employment agencies without a binding, fully executed, written agreement. Any written or verbal communication with any person within Space and Time Labs, Inc. does not create a binding agreement. Space and Time Labs, Inc. will not pay a fee to any parties that do not have a valid, fully executed Agreement in place. Any unsolicited resumes or CVs, including those submitted to hiring managers or employees are deemed to be the property of Space and Time Labs, Inc. Space and Time Labs, Inc. explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.

Parties without a fully executed and valid agreement are requested not to contact any hiring managers of the Company with recruiting inquiries or resumes. All candidate resumes must be presented to the hiring managers directly by the Company’s internal Talent Acquisition team. Agencies interested in partnering with Space and Time Labs, Inc. may contact our Talent Acquisition team ([email protected]). Email: [email protected].