Senior User Researcher

About Crunchbase

Crunchbase helps over 75 million people around the world connect with the companies and people that matter. Powered by best-in-class proprietary data, Crunchbase is democratizing access to opportunities so salespeople, entrepreneurs, investors, job seekers, and others can accelerate innovation for a better future. We’re proud to build intelligent products that shape how companies and people connect and enable them to communicate in a more meaningful way. We recently closed on an oversubscribed $50 million Series D which allows us to continue to invest in the features and data that help deal-makers build pipeline and close revenue efficiently. Crunchbase was also recently named one of Inc.’s Best Workplaces in 2022! Our inclusive remote-first culture, generous PTO policies, competitive pay, and employee wellness benefits were specifically recognized alongside this award. We are committed to a positive, diverse, and inclusive culture by hiring for potential, focused on the inclusion of people who have different ways of thinking, different viewpoints, different backgrounds, and different skill sets. We value a transparent and open culture that positively impacts our teams and our products. Crunchbase has a remote-first approach, and is open to hiring in these locations: Atlanta, Austin, Boston, Chicago, Denver, Las Vegas, Los Angeles, Miami, Minneapolis, New York, Philadelphia, Portland, Raleigh, San Francisco, and Seattle User Research at Crunchbase The User Research Team at Crunchbase helps drive product decisions by understanding user empathy and is helping build one of the best data platforms in the world! That means talking to our users through multiple mediums (in person, onsite, remote) and collecting feedback on new design concepts. You’ll report directly to our Lead User Researcher and constantly work cross-functionally with other departments. 

What You'll Do:

• Conduct impactful research across the product lifecycle by blending quantitative and qualitative methods
• Identify new research opportunities, prioritize, and develop mixed-method research studies to help us build a deep understanding of the customer’s voice and understand the “why” behind the data
• Work collaboratively with team members from Product, Design, Marketing, and Analytics to deliver actionable insights to influence product design and direction
• Define, measure, and manage the quantitative user experience goals and metrics and ongoing survey research programs, such as churn, onboarding, and NPS survey programs
• Thoroughly synthesize the data and visualize the findings and recommendations in a clear, concise, and compelling story to present to team members

What We're Looking For:

• 3-5 years of experience with mixed-method user experience research, or equivalent field
• Experience conducting research and analyzing behavior through surveys, usability benchmarking, user interviews, and usability testing
• Excellent communication and story-telling skills, and the ability to help product teams better understand and advocate for their users
• A passion for collaborative research methods, and a willingness to improve the research process
• Ambitious and creatively seeking problems to tackle in a fast-paced and confident environment
• Insatiable curiosity, proactive, and able to balance project schedules with multiple and changing requirements

What Crunchbase Offers:

• Competitive salary and equity
• Remote first policy
• Generous Reimbursement policy for learning and development activities
• Monthly fitness / mental health reimbursement
• 14 weeks of fully-paid time off for new parents
• Flexible Paid Time Off (PTO)
• Volunteering Paid Time Off
• Incredible medical, vision and dental benefits for employees and their families
• Free One Medical Group membership for employees and their families
• 401(k) and Roth plans, and free annual financial adviser check-in
• Monthly internet stipend
• Work from home allowance to purchase furniture for your work from home space
• Annual carbon offset
• Matching charity contributions for our Townhall awards
• A team of creative, transparent entrepreneurs driven to accomplish our mission