Senior Account Manager

The role:

We are seeking an experienced and motivated Senior Account Manager to join our team. In this role, you will be responsible for managing and growing key client relationships within the Web3 space. You will act as the primary point of contact for our clients, ensuring their needs are met, and that our solutions deliver maximum value.

What’s in it for you:

• Work at the forefront of Web3: Be part of an agency that’s shaping the future of Web3, blockchain, and crypto, working with the most impressive roster of clients in the industry.
• Skill development and experimentation: Enjoy the freedom to try new things and develop a wide range of skills, with the headroom to influence and shape both the agency's direction and client work.
• High degree of autonomy: Benefit from a flat structure that gives you significant control over your working patterns - hybrid options available to fit your personal circumstances - and autonomy in how you manage client projects.
• Generous time off: 35 days of non-working days (NWD) per year, including 14 office closure days and 21 days of your choice, ensuring you have ample time to recharge.
• Career growth and development: Take advantage of our structured review process aimed at fostering your professional development, with opportunities for career progression across the Flight Group.
• Recognition and rewards: Annual awards that recognize your achievements, with perks like Apple AirPods in your first year.
• Market insights and community: Being deep into Web3 means you’ll engage in ongoing discussions and shared market insights, which can also assist in building your personal portfolio if you’re trading.

Key responsibilities:

• Client Relationship Management: Build and maintain strong, long-lasting relationships with clients. Understand their business goals and challenges and align our solutions to meet their needs.
• Web3 Expertise: Demonstrate a deep understanding of Web3 technologies, including blockchain, cryptocurrency, and DeFi. Stay up-to-date with industry trends and developments to provide informed advice and insights to clients.
• Communication: Effectively communicate complex technical concepts to both technical and non-technical stakeholders. Ensure clear, concise, and timely communication with clients and internal teams.
• Project Management: Oversee the successful delivery of projects, ensuring they are completed on time, within scope, and within budget. Coordinate with internal teams to address client requirements and resolve any issues.
• Upselling and Cross-Selling: Identify opportunities to expand client accounts by introducing additional services or products that add value to their business.
• Problem Solving: Address and resolve client concerns promptly and professionally. Collaborate with internal teams to develop solutions that meet client needs and exceed their expectations.
• Reporting: Provide regular updates to clients on project status, performance metrics, and areas for improvement. Prepare and present reports that demonstrate the value delivered by our solutions.

• Experience: A minimum of 3 years of experience in account management, client services, or a related role, preferably within the Web3, blockchain, or fintech industry.
• Web3 Knowledge: Strong understanding of Web3, blockchain technology, cryptocurrencies, and DeFi.
• Communication Skills: Excellent verbal and written communication skills. Ability to explain complex concepts in an accessible manner.
• Interpersonal Skills: Strong interpersonal skills with the ability to build rapport and maintain long-term relationships with clients.
• Project Management: Proven experience managing multiple projects simultaneously, with strong organizational skills and attention to detail.
• Problem Solving: Ability to think critically and develop innovative solutions to client challenges.
• Initiative: Proactive and self-motivated, with a strong sense of ownership and a commitment to delivering exceptional results.

About us:

Flight3 is a dynamic global leader in Web3 marketing, collaborating with Layer1s, premier exchanges, and groundbreaking startups. As part of the Flight Story group, we operate at the forefront of innovation and disruption in marketing. Our clients include industry giants such as Coinbase, Tezos, Solana, Fuel Network, and Fabric Ventures. Additionally, Flight3 proudly organises and manages the UK's leading Web3 event.