Program Manager, Trust & Safety

Security is a primary competency at Coinbase, and the Security Operations Team keeps a watchful eye over every aspect of it. Every day, we go to battle against some of the most sophisticated attackers in the world to protect billions of dollars worth of digital assets and ensure that our customers and employees can enjoy a safe, trustworthy experience.

As Coinbase scales globally, our team is scaling along with it, using a blend of tooling, automation and strategic team growth to ensure that we’re well-equipped to protect the next billion crypto users.

What you’ll be doing (ie. job duties):

The Security Operations Team is a multi-functional organization that includes Trust & Safety, CSIRT, Threat Intelligence and Insider Threat. While no two days will look the same, as the brand protection manager within the Trust & Safety team you’ll be responsible for the following:

• Strategy. You will take on large complex problems and create a clear cohesive strategy to address them. This means designing methods to track the problems (KPIs), levers to pull to mitigate the threats, and ensuring multiple teams are able to execute collaboratively.
• Cross-functional execution. Your work touches many teams (engineering, product, legal, risk, customer experience); all of these teams play a part in combating threats and it is critical they work in harmony. You’re excited about understanding the mission of each team and you are ready to create frameworks that ensure wins for all teams. You actively listen and are biased toward creative action.
• Continuous improvement. You are constantly questioning how to most effectively tackle big problems and you figure out the root cause where 20% effort has 80% effectiveness.
• Topic areas of ownership. Pig-butchering scams, multi-surface monitoring and enforcement (ie - web2 domains, social media, etc), other user focused scams

What we look for in you (ie. job requirements):

Some security teams have strict requirements about certifications, degrees, years of experience, and things like that. Not us! We’re more interested in the unique perspectives and expertise you’ll bring to the team rather than the acronyms on your resume. However, you’ll be much more likely to be successful in this role if these points seem like a good description of you:

• Relevant experience with increasing responsibility within a Trust & Safety or integrity team, 5+ years working on Trust & Safety related projects
• You’re an operator at heart and are comfortable building and managing processes, scaling knowledge and process across large teams, and communicating clearly to XFN teams
• You have knowledge-management experience; you have built or maintained knowledge bases
• You have deep knowledge of continuous improvement and have taken existing processes from one-off to efficient scaled solutions
• You’re comfortable doing data analysis (e.g., SQL) to help drive decision making
• You can translate complex findings and results into a concise and compelling narrative
• You frequently get praise from your peers and coworkers about your communication skills, both written and verbal

Nice to haves:

• Six Sigma White Belt or equivalent experience in data driven process improvement
• You would bring a diverse perspective to the team: for example you took an unconventional route to get into your current Trust and Safety career
• You’ve been doing practical security things (detection and response, phishkit/malware analysis, security research, etc) for a bit now, in the realm of 2+ years
• You’ve worked on or have thought deeply about Internet-based risk, abuse, fraud, data protection or security
• You’ve got at least a passing familiarity with blockchains and cryptocurrency, or just a good story about how you thought about investing in Bitcoin in 2014 but decided not to

Job #: P60086

#LI-Remote