Organizational Change Management Consultant

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work! Are you passionate about providing solutions to your client and want to work for a company that is committed to excellence? We are looking for a passionate and dynamic Organizational Change Management Consultant for our Vancouver branch who will deliver consultative services directly to your clients and build relationships with our stakeholders and project teams! You will support the identification and mobilization of a Change Network within our customers.

A Day in the Life:

• Work with clients to identify the impact of a technology change being introduced to their end users. Work with Long View technical teams to help educate the client on the full capabilities of the technology to ensure they understand and can plan to derive the full intended benefit of the technology
• Gather technology adoption requirements through various methods from individual interviews to leading group workshops. Create personas, change impact assessments, and document user requirements to guide the OCM plans and technology implementation
• Coordinate with Long View technical teams and clients to determine the Governance Plan for a technology change being introduced to a client organization. Evaluate technical governance and configuration and translate them into end-user impacts/best practices used to ensure secure and effective adoption of the technology
• Work with Long View technical teams to learn about the technology change we are implementing for a client so we can create a solid OCM plan including Governance, Communications and Training
• Create a Communications Plan and develop communications messages to support the plan. Use various methods for delivering communication messages
• Create a role-based Training Plan that reflects the various personas and change impact assessment. Create training materials and deliver training to different user groups from white glove service for Executives and their administrators to office and field/front line workers
• Support other change and communications-related project activities
• Collaborate with Long View OCM Community of Practice to support the development of the practice area

What You Bring:

• 5 + years experience in an organizational change management role preferably in technology adoption consulting or technical training role with a focus on Microsoft technology
• Strong end-user experience with communication and collaboration technologies such as Microsoft Teams, SharePoint, Zoom, Slack, and WebEx
• Experience eliciting requirements, creating role-based requirements, and change impact assessment documentation
• Experience creating Communication Plans and messages, using various communication methods and tools
• Experience creating Training Plans and materials including the development of training videos, quick reference cards, online Quizzes and PowerPoint decks. Experience delivering live training in person and remotely using Teams and PowerPoint Live tools
• Able to work in a team environment, meet deadlines and take on responsibility and accountability
• Strong training development and delivery skills
• Strong aptitude in learning new technology and acting as an end-user advocate in technology projects
• Knowledge and skills in developing and implementing methods, tools, and techniques to support organizational change management and technology adoption

What makes You Extra Awesome:

• Organizational Change Management certification (Prosci)
• Certified Microsoft Service Adoption Specialist 
• Accredited Instructional Designer/Adult Trainer
• Microsoft Certified Trainer (MCT) 
• Technical certification in a Microsoft application or platform (i.e. Microsoft Office, SharePoint, Dynamics) 
• Certification with other technology platform or methodology such as ITIL, SAP or Google

Why Work at Long View?

• Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting Work – Be part of exciting projects while accessing all the latest technologies
• Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
• RSP Plan
• Comprehensive benefits package from day one

Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram! Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds. Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.