Nuvei Privacy Notice - Your Personal Data Protection Explained | Nuvei

1. Information About Us

Nuvei Technologies, the first-ever community of payment experts, is a Canadian corporation with its offices at 1100 boul. Rene-Levesque W., suite 900, Montreal, Quebec, H3B 4N4, Canada.

Nuvei Technologies also has its American counterpart in Nuvei Technologies Inc., a Delaware corporation with offices at 1375 North Scottsdale Road, Suite 400, Scottsdale, Arizona, 85257, United States.

Data Protection Officer email address: [email protected]
‍Telephone number: 1 (877) 462-7486, press star (*).

Postal Address:

For United Kingdom and European Union:

Attn: Data Protection Officer
4th floor, 8 Bloomsbury Street
London, WC1B 3QD, United Kingdom

For United States of America:

Attn: Data Protection Officer
1375 North Scottsdale Road, Suite 400
Scottsdale, Arizona, 85257, United States

For Canada and other inquiries:

Attn: Data Protection Officer
1100 Rene-Levesque W. Blvd., Suite 900
Montreal Quebec H3B 4N4 Canada

2. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

We employ a “tiered approach” to explain our privacy practices, as recommended by regulators. This means that we strive to initially provide you with key privacy information in the form of this Privacy Notice.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. That definition englobes personal information as defined by various data protection legislation in Canada (PIPEDA) and the United States.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 4, below.

4. What Personal Data Do You Collect?

We may collect some or all of the following personal data (this may vary according to your relationship with us):

• Name;
• Date of birth;
• Gender;
• Address;
• Email address;
• Telephone number;
• Business name;
• Job title;
• Profession;
• Payment information;
• Information about your preferences and interests;

Personal data may be collected through various methods:

• Through your use of the Service and/or transactions carried out in connection with it;
• From our partners and third-party services;
• From publicly available sources;
• From information you provide directly;
• With your consent, from other individuals or companies that use our Services.

5. How Do You Use My Personal Data?

In accordance with the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:

• Providing and managing your account.
• Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
• Personalizing and tailoring services for you.
• Communicating with you. This may include responding to emails or calls from you.
• Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by clicking here.

With your permission and/or where permitted by law, We may also use your personal data for marketing purposes, which may include contacting you by email, telephone or text message and with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

California Consumer Privacy Act

Since January 1, 2020, the California Consumer Privacy Act protects the rights of all California resident consumers relatively to their personal data. We respect this legislation by only processing the necessary personal data for the following business purposes:

1. Auditing Interactions with Consumers.
2. Security.
3. Debugging/Repair.
4. Certain Short-term Uses.
5. Performing Services.
6. Internal Research for Tech Development; and
7. Quality and Safety Maintenance and Verification.

We never sell your personal data to third-parties.

In accordance with the California Consumer Privacy Act, we collect, use, process, and disclose personal information at or before the point of collection for the business purposes described in this Privacy Notice.

6. Information Collected Through Tracking

The information that Nuvei Technologies collects is used in the aggregate to obtain demographic information about the entire Nuvei Technologies audience in order to improve service to its customers and merchants, to perform statistical analysis of the collective characteristics and behavior of its users. From this information, Nuvei Technologies can measure overall patron demographics and interests regarding specific areas of the Nuvei Technologies domain and to analyze how and where to apply its resources. Nuvei Technologies also uses the collected aggregate data to inform its sponsors of the number of visitors who have seen and “clicked” on their advertisements. For more information about tracking technologies we use, and how to manage your preferences or opt-out of certain processing activities, please refer to our Cookies Policy.

7. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

1. The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
2. The right to access the personal data we hold about you. Part 11 will tell you how to do this.
3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
5. The right to restrict (i.e. prevent) the processing of your personal data.
6. The right to object to us using your personal data for a particular purpose or purposes.
7. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
8. Rights relating to automated decision-making and profiling. Part 6 explains more about how we use your personal data, including automated decision-making and/or profiling.

Under U.S. state privacy laws, depending on the specific laws that apply, individuals may have the following rights:

1. The right to access the personal data we hold about you. Part 11 will tell you how to do this.
2. The right to be forgotten, i.e. the right to ask us to delete your personal data. Part 11 will tell you how to do this.
3. The right to request correction of inaccurate personal data.
4. The right to data portability. This means that you can request a copy of your personal data in a portable and readily usable format.
5. The right to opt-out. This means that you can request not to have your personal information shared with third parties.
6. The right to appeal the denied request. This means that if we denied a request, you have the right to appeal the decision.
7. The right to non-discrimination. This means that businesses cannot discriminate against individuals for exercising their privacy rights.
8. The right to limit use of sensitive information. This means that you have a right to limit the use and disclosure of your sensitive personal information. (Specific to California’s CCPA/CPRA).

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11 and 12.

Further information about your rights can generally also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau, or a similar service provider.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept). You can get more information by contacting the  Data Protection Officer.

The key factors determining data retention:

• Purpose limitation. This means that we store data only for as long as it’s necessary to fulfill the purpose for which this data was collected.
• Regulatory requirements. Some data retention is required to comply with applicable legal or regulatory requirements.
• Security and risk management. This means that some data may be retained for a specific period to investigate incidents, detect fraud and ensure security.
• Type of personal data.
• Contractual obligations.
• Data subject requests. To learn more about your data subject rights and how to exercise them, please visit Sections 7 and 11.

9. How and Where Do You Store or Transfer My Personal Data?

We may store or transfer some or all of your personal data worldwide, including countries that that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Although other countries may not have and may not have data protection laws that are as strong as those that you are used to, we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within Canada, USA and Europe.

For European Union Users

When we share your data with external third parties, as detailed below in Part 9, that are based outside of the EEA. The following safeguards are applied to such transfers:

1. We will only transfer your personal data to countries that the European Commission has deemed to provide an adequate level of personal data protection. More information is available from the European Commission.
2. We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts ensure the same levels of personal data protection that would apply under the GDPR. More information is available from the European Commission.

Please contact us using the details below in Part 11 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

The security of your personal data is essential to us, and to protect your data, we use commercially reasonable precautions, such as security software, physical security features and strict policy guidelines to safeguard the privacy of our users’ personal information; we are also committed to constantly improving our security measures as new technology is made available. We work diligently to protect the safety of customers’ online purchases and merchants’ sensitive information by using authentication technology (certificates) and encryption technology (SSL). Our secure server software encrypts all personal information, including credit card information and/or social security number, which is transmitted over the Internet to and from Nuvei Technologies websites.

We may share your personal data with other companies in our group for performance of the services, anti-money laundering and anti-terrorism efforts, security. This includes our subsidiaries.

We may sometimes contract with the third parties to supply products or services to you on our behalf. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold. The list of our sub processors is available on request from your Partner Dashboard.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “data subject access request”.

For your convenience, we have created an online form called “Nuvei Accounts – Privacy Center” which you can use to exercise your data subject rights and submit a request regarding the personal data processed by Nuvei. If you choose not to use the online form, you have the right to contact us via email or postal address, as provided in Section 12 of our Privacy Notice. There is not normally any charge for a subject access request, however if your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

After receiving your data subject request, we will respond to   it within 20 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data for data access requests within that time. In some cases, particularly if your request is more complex or we have to identify you, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

In order to verify and respond to the request, depending on the sensitivity of the request as well as your relationship with us, we may ask for your full name, email address, phone number, identity document number, last transaction or interaction date and other data points  that are proportionate to keep your data safe and exclude the risk of unauthorized access and align it with the type of the request and your relationship with Nuvei.

Authorized agents

If you would like an authorized agent to make a data subject request on your behalf, the general requirements for that are:

• Proof of authorization. This means that the agent must provide documentation proving that they are authorized to act on behalf of the customer. This may include, but is not limited to, the power of attorney or a signed permission form.
• Verification of identity.

Please note that in case of a failed verification or the customer is unable to be verified, the request can be denied.

To contact us about anything to do with your personal data and data protection, including to make a data subject request, please use the following details :

Email address:  [email protected]
‍Telephone number: 1 (877) 462-7486, press star (*).

Postal Address:

For United States of America:

Attn: Data Protection Officer
1375 North Scottsdale Road, Suite 400
Scottsdale, Arizona, 85257, United States

For Canada and other inquiries:

Attn: Data Protection Officer
1100 Rene-Levesque W. Blvd., Suite 900
Montreal Quebec H3B 4N4 Canada

13. Changes to this Privacy Notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

For any questions, complaints, or inquiries about our personal data processing practices, please contact us via the information provided in section 12.

Last updated: 11.07.2025.