Head of Community Engagement

The Arbitrum Foundation is seeking a passionate and strategic Head of Community Engagement to lead the charge in building a vibrant ecosystem for Arbitrum One, Nova, Orbit and more products coming in the pipeline. As a champion of community engagement, you'll be responsible for crafting an inclusive and dynamic space where developers, users, and enthusiasts can connect, collaborate, and propel the future of Ethereum scaling solutions.

• Identify and recruit KOLs and Institutional KOLs within your region.  Evaluate potential KOLs based on their reach, influence, engagement, and alignment with Arbitum’s brand values and goals.
• Develop and execute a comprehensive community engagement strategy across various platforms (Twitter, Discord, etc.)
• Establish a strong personal brand as a thought leader in the Web3 space.
• Cultivate a welcoming and inclusive online environment for the global Arbitrum community.
• Foster meaningful conversations, address community inquiries, and provide exceptional community support.
• Organize engaging online and offline events (AMAs, hackathons, meetups) to drive community growth and excitement.
• Identify and nurture community leaders and influencers.
• Collaborate with other departments (Marketing, Devrel) to ensure seamless communication and community alignment.
• Analyze community sentiment and engagement metrics to identify areas for improvement.
• Stay up-to-date on emerging trends in community management and online engagement strategies.

• 5+ years in community engagement, preferably last 3 years in Web3
• Proven experience leading and managing online communities.
• Deep understanding of Web3 and the developer/user landscape, and the Arbitrum ecosystem.
• Exceptional written and verbal communication skills, with the ability to communicate effectively with the community.
• Experience engaging in the Arbitrum (or Ethereum) community.
• Excellent communication and interpersonal skills, with a talent for building rapport.
• Experience in fostering a positive and productive online environment.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• Experience with community management tools and platforms (Discord, social media listening tools, etc.)
• A data-driven approach with the ability to analyze and interpret community metrics.