Developer Support Engineer

The Role

As a Developer Support Engineer at thirdweb, you’ll be responsible for providing technical support for developers and businesses using thirdweb. You’ll be a part of the Solutions & Services team at thirdweb, working with a small team of specialists that directly support developers and partners building with thirdweb, including our fastest-growing users. In this role, you’ll be expected to develop and apply an expert-level understanding of the following areas of the thirdweb platform:

• Dashboard
• Building and deploying smart contracts
• Building apps in React, TypeScript, and other thirdweb SDKs
• Integrating UI components, Auth, GamingKit, and CommerceKit into existing apps

What we're looking for

• Fast pace problem solver. You treat customer issues with an ownership mindset and own them end-to-end.
• Excellent writing and communication skills. You can identify issues and clearly communicate technical concepts to users.
• Enjoys talking in technical detail to a wide range of audiences about how thirdweb works.
• Experience in a customer-facing support role.
• Hands-on experience working with React, TypeScript, and related technology stacks.
• Development skills and technical depth to troubleshoot, answer questions, and solve open-ended problems.
• A constant learner who thrives in a fast pace environment and enjoys the challenge of a changing technical product.
• Familiarity with blockchain and web3 technologies.
• We work with global team but will need someone preferably in EST/PST timezone.

Responsibilities

• Support thirdweb users directly over email, live chat, Discord, and Slack, helping resolve their issues and delivering exceptional customer support experiences.
• Advocate for needs on our user's behalf for product improvements and content that will enable them to be more successful.
• Optimize our internal and external-facing documentation and help build processes to improve our support operation.
• Help scale our support efforts by analyzing support experiences and building better systems for repeat issues.