Customer Success Trainer

About Crunchbase

Crunchbase helps over 75 million people around the world connect with the companies and people that matter. Powered by best-in-class proprietary data, Crunchbase is democratizing access to opportunities so salespeople, entrepreneurs, investors, job seekers, and others can accelerate innovation for a better future. We’re proud to build intelligent products that shape how companies and people connect and enable them to communicate in a more meaningful way. We recently closed on an oversubscribed $50 million Series D which allows us to continue to invest in the features and data that help deal-makers build pipeline and close revenue efficiently. Crunchbase was also recently named one of Inc.’s Best Workplaces in 2022! Our inclusive remote-first culture, generous PTO policies, competitive pay, and employee wellness benefits were specifically recognized alongside this award. We are committed to a positive, diverse, and inclusive culture by hiring for potential, focused on the inclusion of people who have different ways of thinking, different viewpoints, different backgrounds, and different skill sets. We value a transparent and open culture that positively impacts our teams and our products. Crunchbase has a remote-first approach, and is open to hiring in these locations: Atlanta, Austin, Boston, Chicago, Denver, Las Vegas, Los Angeles, Miami, Minneapolis, New York, Philadelphia, Portland, Raleigh, San Francisco, and Seattle Enablement at Crunchbase The Enablement Team reports into Revenue Operations and is responsible for the onboarding, continued education, quality assurance, content development and asset management and engagement platforms that support several customer facing teams including Sales Development, Sales, Customer Success/Experience and Business Development.

What You'll Do:

• Develop, coordinate and deliver the continued education for our post-sales roles
• Create strategic content and playbooks to educate revenue teams on processes, resources, talk tracks and strategic content that helps us differentiate and win deals
• Train on the best use of marketing and sales enablement materials
• Implement content management system to organize resources and improve accessibility
• Design and deliver revenue enablement presentations to the revenue organization at leadership meetings
• Capture feedback from teams on a regular basis to constantly improve support programs
• Field ad hoc content and support requests from revenue teams
• Partner with operations team initiatives to drive alignment

What We're Looking For:

• 2+ years experience training customer success teams - designing and delivering innovative enablement programs with measurable business results
• 2+ years of previous experience as an individual contributor and quota carrier (Account Executive/Manager or Customer Success Manager)
• Must be highly proficient in Salesforce, HubSpot, ZoomInfo, Sales Navigator, Outreach and other popular sales tools
• Highly collaborative and can communicate effectively across roles, levels and departments
• Very good at prioritizing and timely executor of a wide variety of projects
• Ability to enable the team to become trusted advisors and prospecting leaders by delivering value throughout the entire customer journey
• Excellent customer service skills with experience upselling Enterprise and SMB clients 
• You’re passionate about Enablement, Customer Success and Training Others - you’ve helped a mixture of high touch and low touch customer orgs scale, and you know how to avoid the pitfalls

Nice-To-Haves:

• Strong storyteller and ability to keep reps engaged during training
• Previously delivered needs assessments for CSMs and team leads
• Experience managing a Customer Success team
• Handled tools such as Gong, Workramp, etc.
• Knowledge of Crunchbase

What Crunchbase Offers:

• Competitive salary and equity
• Remote first policy
• Generous Reimbursement policy for learning and development activities
• Monthly fitness / mental health reimbursement
• 14 weeks of fully-paid time off for new parents
• Flexible Paid Time Off (PTO)
• Volunteering Paid Time Off
• Incredible medical, vision and dental benefits for employees and their families
• Free One Medical Group membership for employees and their families
• 401(k) and Roth plans, and free annual financial adviser check-in
• Monthly internet stipend
• Work from home allowance to purchase furniture for your work from home space
• Annual carbon offset
• Matching charity contributions for our Townhall awards
• A team of creative, transparent entrepreneurs driven to accomplish our mission

At Crunchbase, we value team members who are passionate and enthusiastic about what we're building here. We believe there is no "perfect" candidate, and want to encourage applying even if all the requirements listed aren’t met. If you're passionate about Crunchbase and looking to learn and grow, then we look forward to reviewing your application!