Customer Success Engineer

At Tenderly, we're not just shaping the future of blockchain technology – we're defining it. As a full-stack Web3 infrastructure platform, we provide multi-network support and a comprehensive ecosystem that covers every aspect of the blockchain journey, from initial encounters to advanced Node solutions and serverless cloud compute functions.

Our mission is crystal clear: to empower developers worldwide to harness the full potential of blockchain technology for creating innovative products. With our robust Web3 infrastructure platform, we've already enabled tens of thousands of developers to work more efficiently with blockchain. We thrive on tackling complex challenges head-on, crafting solutions that push the boundaries of what's possible in the blockchain world. From developing bespoke Ethereum Virtual Machine (EVM) implementations to designing proprietary storage layers optimized for our advanced blockchain node solutions, our team is at the forefront of industry innovation.

About Us

Welcome to Tenderly, where we're not just participating in the blockchain revolution – we're leading it. Our mission? To empower developers worldwide with the ultimate tools to create groundbreaking blockchain products. As a full-stack Web3 infrastructure platform, we offer multi-network support and a comprehensive ecosystem, covering every step of the blockchain journey from initial encounters to advanced Node solutions and serverless cloud compute functions.

We've empowered tens of thousands of developers to navigate the complex blockchain landscape with ease. By tackling the toughest challenges and pushing the limits of what's possible, our team is at the forefront of industry innovation. From developing custom our EVM (Ethereum Virtual Machine) implementations to designing proprietary storage layers for our advanced blockchain node solutions, we are shaping the future of blockchain technology.

About the Role

Our Customer Success team stays ahead of potential challenges and questions, proactively delivering solutions and guidance to ensure a seamless user experience.

What You'll Do

• Customer Onboarding

Lead new customers through a seamless onboarding process, ensuring a smooth transition and early success with our product.

Provide hands-on support to help customers set up, navigate, and maximize the value of our product or service.

• Technical Support

Diagnose and troubleshoot technical issues, ensuring swift and effective solutions for customers.

Work closely with engineering teams to resolve complex inquiries and enhance the overall user experience.

• Product Expertise

Gain in-depth knowledge of our product and its technical capabilities to effectively address customer needs.

Stay up to date on features and functionality, providing tailored solutions and clear, accurate answers to customer questions.

• Documentation & Training

Develop and deliver customer-facing resources, including guides, FAQs, webinars, and training sessions, to enhance user understanding.

Contribute to internal training by creating educational materials and courses to support team development.

• Retention & Nurturing

Drive renewals by showcasing the value of our solutions and identifying opportunities for upselling.

Cultivate strong customer relationships, turning satisfied users into passionate brand advocates.

• Customer Feedback & Continuous Improvement

Address customer complaints and concerns, continuously identifying opportunities to elevate the overall customer experience.

Streamline existing processes and proactively contribute to the ongoing improvement of all Customer Success initiatives.

About You

• Strong Written Communication

You excel at writing clear, concise, and professional messages that effectively convey information.

• Technological Proficiency & Problem-Solving

You have a strong track record of confidently navigating complex technological discussions and finding effective solutions.

• Stakeholder Collaboration

Proven experience engaging with external stakeholders to identify challenges, opportunities, and feedback from both product and customer perspectives.

Build and maintain strong relationships, ensuring stakeholder concerns are addressed and expectations align with company goals.

Collaborate seamlessly across teams—including Product, Engineering, and Sales—to align on customer objectives and drive a unified, strategic approach to problem-solving.

• Stock Options - Join the ride! Own a piece of our journey with stock options for everyone.
• Transparent compensation -No secrets here. Enjoy fair, equal, and transparent salaries.
• Annual bonus - Performance-based bonus amounting up to 20% of employee's annual base salary paid out twice a year based on KPIs.

• Fully covered maternity leave - Welcome your little one with fully paid maternity leave.
• Paternity leave - Four weeks of paid time off to dive into parenthood.
• Office Eats - Free breakfast, lunch, and drinks. Because who doesn't love food?
• Tech Gear - MacBook, monitor, and the accessories you love—your setup, your way.

• Flexible, no less-than vacation - We know that unlimited vacation policies usually have the opposite effect, so we have a minimum of 21.5 days to be used in 12 month timeframe.
• Flexible Hours - Work when you work best. Collaboration is key.
• Health Insurance - Keep yourself and your family healthy with our comprehensive coverage.
• Continuous Learning - Elevate your skills with regular trainings and a professional development budget. We invest in your growth.

Why Tenderly?

Join us at Tenderly, where our values are not just words on a page but the driving force behind our innovative journey.

Fanatic Drive

We're passionately driven to solve our users' problems, tackling challenges with intensity and speed. Our work is our obsession, and we thrive on the fast-paced world of Web3.

Underdog Mentality

We love defying the odds, rejecting the status quo, and achieving the impossible. We're on a mission to revolutionize blockchain technology, constantly pushing boundaries.

Inward Responsibility

We hold ourselves accountable, always striving to improve. We embrace feedback, knowing it drives personal growth and collective success.

Intentional Collaboration

Our success relies on individual contributions and mutual support. We share ideas openly, trust each other completely, and continuously push each other to excel.

Tenderly Transparency™️

We believe in open, honest communication. We share knowledge and opinions freely, fostering a culture of accountability and trust.

Tenderly is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.