Customer Success Director - Surgence (Remote)

• Leadership and Management:
  • Lead and mentor a high-performing Customer Success team.
  • Develop and execute strategies to improve team performance, customer satisfaction, and overall efficiency.
  • Build a customer-centric culture within the team and across the organization.
• Customer Onboarding and Implementation:
  • Manage the successful onboarding and implementation of new customers, ensuring a seamless transition and rapid adoption of platform and applications.
  • Guide the team to develop tailored implementation plans that meet customer needs and timelines.
  • Build onboarding processes to ensure timely and successful deployments.
• Change Management & Value Maximization:
  • Provide strategic guidance and best practices to help customers achieve their desired outcomes and improve their operations.
  • Guide team in aiding in developing customer change management plans and processes.
  • Work closely with customers to ensure they are maximizing the value from our platform by fully utilizing its features and capabilities.
  • Identify and drive opportunities for incremental customer value.
• Other duties as assigned.

• Bachelor's degree in Business Administration, Marketing, Engineering, or related field or equivalent combination of education and experience (Master's degree preferred).
• Proven 8-10 years of experience in Customer Success, Account Management, or related roles within the SaaS or healthcare industry.
• Proven track record of leading and managing successful Customer Success teams.
• Strong understanding of supply chain solutions and healthcare supply chain management.
• Excellent communication, interpersonal, and relationship-building skills.
• Strategic thinker with a customer-centric mindset and a passion for driving customer success.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Proficiency in virtual team management tools is a plus.
• Demonstrated leadership capabilities and a proactive, results-driven attitude.
• Familiarity with supply chain management concepts and emerging technologies (e.g., blockchain, AI).
• Previous experience in B2B sales or business development roles.
• Successfully pass a pre-employment (post offer) background check and drug screening.

• This role is located in any Concordance location or remote.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)