Community Operations Manager [Closed]

About Protocol Labs Protocol Labs drives breakthroughs in computing to push humanity forward. Protocol Labs is a product-development lab, but behind the protocols and tools we build, behind the research and implementations, are passionate people, teammates and community members. Most teams in the Protocol Labs Network are fully distributed and work remotely around the world. Engineers, researchers, and operators work in the open to improve the internet — humanity's most important technology — as we explore new advances at the intersection of many exciting fields (crypto, networks, distributed systems) and cultures (startups, research, open source, distributed work). The Orbit Community Program is a community engagement program aiming to help amplify the voice of Filecoin, IPFS, and libp2p in the web3 community (both online and offline!) and create content and educational resources. Your mission will be to manage the program, from participant recruiting and support to reporting and growth. 

Responsibilities...

1. Monitor community member activities, collect: weekly reports, content from the events, contracts, invoices, and more
2. Develop and manage social media content calendar, ensuring timely, relevant posts, event announcements, and more (Orbit community Twitter) and work with Marketing/Communications department to distribute content
3. Coordinate announcements and content distribution in different social media channels (FF/PL - Twitter, YouTube) 
4. Maintain community meetup accounts, proofread content to ensure it has an appropriate tone of voice 
5. Help community members to create programs for events and conferences, coordinate internal and external speakers
6. Write monthly newsletters highlighting community achievements 
7. Review, assess, and interview new orbit community members
8. Work with the design team on website edits, update leaderboards, add new members, update badges 
9. Track community metrics and Ambassador’s milestones
10. Suggest and implement improvements to the Orbit Community Program 
11. Unlock new regions, expand and scale the program
12. Plan and co-host annual Filecoin Captains day 

You may be a fit for this role if you have...

1. 3 years of relevant experience in community management or operations management
2. Experience coordinating events and managing volunteers
3. Keen attention to detail and strong project management skills
4. Self-starter with a proactive and positive approach
5. Good to have social media channels, including Reddit, Twitter, and YouTube and messaging groups (Telegram, WhatsApp) 
6. Good to have knowledge of social media marketing best practices
7. You are personable and enjoy connecting with others on a daily basis 
8. Strong communication skills, especially with a globally diverse population
9. Comfort with remote, internationally-distributed teams
10. Passion for the decentralized web and information access
11. Understanding of developer needs, needs of technical audience and building an online community 
12. Sociable, people-oriented, likable, understands needs of a global audience 
13. Fluent in multiple languages (a plus, not a requirement)

What’s it like to work at Protocol Labs? Protocol Labs mission is to improve humanity’s most important technology, the Internet. We build protocols, systems, and tools to improve how it works. Today, we are focused on how we store, locate, and move information. Our projects include IPFS, Filecoin, libp2p, and more. As a distributed team, we hire anywhere in the world, and at various levels of experience (entry, senior, staff). We look for people with unique perspectives and diverse backgrounds. We have a great benefits package, including parental leave, contributions to your retirement, competitive pay, and unlimited time off. For U.S.-based employees, we also provide platinum-level health, dental, and vision coverage for you and your family. If you’re passionate about the future of computing and a more democratized internet, we want to talk to you.