Community Manager / Lead

About the company

Trust Wallet is the leading non-custodial cryptocurrency wallet, trusted by over 200 million people worldwide to securely manage and grow their digital assets. Our vision is to give individuals the freedom to own their assets, confidently participate in the future economy, and access opportunities that enhance their lives. Our mission is to be a trusted personal companion — helping users safely navigate Web3, the on-chain economy, and the emerging AI-powered future. With support for over 10 million assets across 100+ blockchains, Trust Wallet offers a seamless, multi-chain experience backed by industry-leading self-custody technology, a vibrant community, and a growing ecosystem of partners.

The Opportunity

We currently have an opportunity to join our team at Trust Wallet as a Community Manager. In this role, you'll play a key role in cultivate a thriving and engaged community around the Trust Wallet product, ultimately driving user growth, brand loyalty, and market perception.

Role & Responsibilities:

• Community Growth and Management: Actively grow and manage Trust Wallet's online and offline communities to expand reach and drive engagement within regional markets, understanding how community initiatives complement paid marketing efforts.

• Market Feedback, Internal Liaison, and Token Utility Awareness: Serve as a crucial link by gathering and sharing market feedback and user suggestions with relevant internal teams, while also understanding how token utilities can incentivize community participation and growth.

• Data-Driven Content and Growth Strategies: Develop and update various content formats and analyze market data, including the impact of community initiatives alongside paid marketing, to inform effective growth strategies.

• Content Creation and Dissemination: Produce and distribute high-quality, engaging content tailored for English-speaking audiences across various platforms to educate and attract users.

• Community Moderation and Positive Engagement: Moderate social media and chat groups to foster positive interactions, increase overall community engagement, and address user inquiries.

• Platform Exploration and User Acquisition: Identify and explore new community-friendly platforms and strategies to facilitate user base expansion and enhance brand awareness, considering potential synergies with paid acquisition channels.

• Event Support and Moderator Management: Assist in organizing online and offline events to connect with the community and support the recruitment and management of community moderators.

Qualifications & Requirements:

• Minimum 5 years of experience in community management and growth: Proven success in building and managing online and offline communities, driving engagement, and expanding user bases.

• Experience collaborating with cross-functional teams: Ability to work effectively with teams such as paid marketing, token utilities, and community engagement.

• Excellent written and verbal English skills with a proven ability to create engaging content.

• Understanding of social media and community platforms: Familiarity with moderating existing and exploring new platforms to grow user base and awareness.

• Highly self-motivated and capable of working independently and managing time effectively in a remote setting.

• Excellent interpersonal skills with the ability to build rapport and foster positive engagement within the community, including responding to inquiries and feedback.

• Experience or understanding of how Web3 works, including interacting with wallets, utilizing tokens, and navigating relevant communication channels within the space.

• Professional Blockchain experience preferred

Additional Information

You must have the right to work for the country you are based.

Why work at Trust Wallet?

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.

• Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.

• Tackle fast-paced, challenging and unique projects.

• Work in a truly global organization, with international teams and a flat organizational structure.

• Enjoy competitive salary and benefits.

• Balance life and work with flexible working hours and casual work attire.

Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.

*Due to the large amount of the applications, please take your application unsuccessful should you not be contacted within 4 weeks from your application date.