Community Experience Lead

About You 

Want to help build the foundations of the new decentralized web? Passionate about shaping a seamless experience for newcomers to Web3 communities? Love taking the time and effort to provide a personal, intimate experience within community? Have a keen eye for tools, programs and processes to support communities at scale?

The Role

Livepeer is hiring a Community Experience Lead to manage a world class, welcoming and vibrant home for its open source contributors. You will set the standard for Livepeer’s community-driven success, by empowering and supporting a diverse set of stakeholders with a shared interest in Livepeer’s mission to build Web 3’s video infrastructure.  You'll help tackle some of the most novel challenges in blockchain technology, and work closely with Livepeer’s rapidly growing community of token holders, node operators, video developers, creators and many more who share a passion for video technology and experiences in the decentralized web.

Responsibilities

You will be responsible for the day-to-day experience of being part of the Livepeer community. You will ensure Livepeer is a welcoming home where anyone who is interested can easily find their unique contribution, feel a sense of belonging and stay actively engaged. This includes but is not limited to:

• Managing a smooth onboarding journey into the Livepeer community from various acquisition channels; 
• Nurturing an open source culture within Livepeer by serving as the liaison between the Livepeer core team and broader Livepeer community; 
• Surfacing ideas from the community and helping to facilitate their development into actionable projects or governance proposals;
• Collaborating with members of the core team to find and surface opportunities for community contributions to ecosystem and network priorities; 
• Developing and owning metrics to track the health of our community and support Livepeer’s decentralization roadmap;
• Designing and managing a creative, well-attended community events calendar that includes collaborative events with with other projects and communities in the Livepeer ecosystem;
• Working with the Livepeer product team to support contributor opportunities in the open source product roadmap. 
• Proactively identifying and implementing tools and structures to help our community evolve and scale. 

What success looks like

• New members receive an enthusiastic welcoming and rapid onboarding, with clear pathways to learn and get oriented to the Livepeer ecosystem
• Community members know where and who to go to as various needs arise, with different platforms (Discord, Forum, Twitter, etc.) having clear and distinct purposes 
• Individuals remain engaged once they join the community, with various touch points and programs to engage different personas
• You know the community personally and deeply, and can identify who in the community will care and should give feedback on a new idea or product 

Requirements

• Experience building, growing and leading communities
• Operations and/or product experience
• A desire to empower and showcase the work of others
• Instinct for engaging all types of people and making them feel welcomed
• Involvement in Web3, open source, or other relevant ecosystems
• Intrinsic motivation and the ability to keep striving for impact each day
• Excellent communications skills 
• Ability to empathize with customer challenges and enjoy problem-solving
• Organized in tracking, surfacing, and solving questions and pain points

About Livepeer

Livepeer’s mission is to build the world’s open video infrastructure, enabling instantly scalable, reliable, and affordable video streaming. We are starting by building the best video infrastructure for user-generated content (UGC) video applications. Users of Livepeer can access instantly reliable and scalable video infrastructure while saving over 10x in cost compared to existing infrastructure providers. As a blockchain-based protocol that has been live on Ethereum since 2018, Livepeer is one of the first web3 networks to deliver real-world value to an existing multi-billion dollar industry. We do this by using our open-source, blockchain coordinated, p2p network to enable a worldwide community of hardware operators to run infrastructure for video streaming. In trying times like this, Livepeer provides a unique video solution that helps communities and businesses innovate, adapt, and grow through the power of video. Livepeer is proud to be an Equal Opportunity Employer that is committed to inclusion and diversity. We are committed to providing a community and environment for mutual respect, without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe diversity and inclusion are crucial to our success and seek to recruit/develop from a diverse candidate pool.

Here is what to expect during the interview process:

• Initial Phone Interview
• First and Second Round Interview
• Reference Checks