Client Operations Associate

At River, we are committed to building financial solutions that power a transparent and efficient global economic system made possible by Bitcoin. To that end, we have built leading Bitcoin Lightning, brokerage, custody, and mining products to keep our clients ahead of the curve. We aim to bring premier Bitcoin banking solutions that offer a full array of financial services to our clients.  When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.

What you will be doing

• Manage questions and feedback regarding our products and services
• Analyze and identify trends in client activity and inquiries
• Inform product specifications based on client feedback
• Refine the business rules, automations, and communication methods across Client Operations
• Cross-collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs
• Identify and develop operational efficiencies to scale the business and processes
• Support individuals and entities through the onboarding process

What we look for in you

• Ability and interest to work in a fast-paced fintech startup environment 
• Customer-facing experience preferred (i.e. food/hospitality)
• High energy, self starting
• Collaborate and problem solve well 
• Great communicator, conversationalist
• Highly adaptable; able to shift focus on the fly and balance many tasks
• Ability to identify trends in data and make decisions based on analyses
• Excel/Google Sheets, SQL, product management experience a plus, but not required
• Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Salary and benefits 

• Salary: $70,000 - Full Time
• Competitive compensation and equity
• Unlimited PTO
• Medical, dental, and vision insurance
• 401k