⭐️ About Zealy

At Zealy, we're not just building a product; we're building a movement—all centered around the individual user. Our vision is to create a platform where every user has the power to contribute and be rewarded for their impact. We aim to redefine what it means to be a user, transforming them into active contributors who drive the community forward.

Zealy is the leading platform for building communities. In just 2 years, we've reached 1.5 million monthly active users, and thousands of companies, including industry giants like Fiat, LVMH, Michelin, and Ubisoft and smaller innovative companies in gaming and web3, have communities on Zealy. We achieved this growth without spending a single dollar on marketing. We've helped our clients reach new heights in their marketing funnel—from customer acquisition to user-created content, to retention.

👋 Who you are

You are a Customer Success Specialist who can wear multiple hats and bring positive energy to every customer interaction. Your role will be more than just answering questions; you'll own the entire Customer Success process. You'll shape our customer experience, simplify processes, and drive continuous improvement.

If you have a growth mindset, love solving problems, and are passionate about delivering world-class support, keep reading :)

💪 What you’ll do

• Customer support: Provide outstanding support and advice to our users on platforms like Intercom, Discord, and Telegram, ensuring a positive and engaging experience.

• Own the process: Suggest and implement improvements with the product team to find permanent fixes to issues. This could involve changes in the UX, updating Intercom Fin AI, or improving documentation to prevent recurring tickets.

• Content creation: Develop helpful content like blog posts and FAQs to build a knowledge base and empower our users.

• Sell: Use your close contact with customers to upsell and grow revenue.

✅ You’re perfectly qualified for this role if you have:

• Experience: At least 2 years in customer support/success/community roles, preferably in a startup or scale-up environment.

• Technical skills: Ability to use and automate customer support via tools like Intercom, Notion, AI, and third-party integrations.

• Writing skills: Ability to create content for the product knowledge base.

• Communication skills: Ability to jump on a call with a customer, answer their questions, and take advantage of the opportunity to upsell.

• Empathy: Strong ability to understand and connect with users.

• Growth Mindset: Willingness and ability to learn new skills quickly.

✨ Plus points if you have:

• Experience in high-volume support environments.

• Experience in creating technical knowledge bases.

• Success in automating customer support workflows.

• Basic knowledge of React/Node/PGSQL to solve easy tickets.

🌈 What we value

• Championship Team. We're a team, not a family. We coach each other to win, like champions.

• Small in numbers, high in output: A small team of the best beats a big team of the average. Every time.

• Speed. Execution speed is a matter of life or death for us. Our way to move quickly is to plan well and work really hard.

• Drivers, not passengers: See a problem? Ask questions and solve it. We value those who take initiative, not just follow directives.

• Seekers of truth. We’re humble about the fact that we probably don’t know. We ask questions, listen, and stay optimistic searching for the truth.

• Masters of craft. We see building products as creating art. We put our hearts into it.

• Growth mindset. Don’t know how? Learn it. In our era, faster learning can beat experience.

• Laugh often. Seriously, don't take everything too seriously because we don't.

🧑‍💻 How we work

• Light in processes: 6-week sprints, 10-min daily meetings every morning. That’s it.

• Few meetings. The vast majority of the discussion happens asynchronously on Notion. We believe that extended periods of uninterrupted work are a requirement to build great products.

🥳 What we offer

• Highly competitive salaries and attractive equity program.

• Fitness & health stipend - your health is important. We offer fully subsidized health care and gym memberships or any other physical activity.

• Remote friendly - work from the office in the heart of Paris, from villas with other team members (we are in Southern Europe right now), or from the place that inspires you the most.

• Personal learning budget - yearly learning budget for courses, learning material, and conferences.

• Swap public holidays - swap days off according to your values and beliefs.

• Meal vouchers - we contribute to your lunch expenses via meal vouchers.

• 6 weeks of paid vacation - get a long vacation to recharge and rejuvenate. Go on a summer adventure and bring back some stories!

• The tools you need - Macbook M1, screen, keyboard, and any other materials you need to be productive and happy at work.